Jilli Live Help Center – Find answers to all your questions here

From opening your account to making a withdrawal — a complete guide covering everything you need to know.

What do you need help with?

Choose any category below to quickly find the answer you're looking for

Account registration

A step-by-step guide to creating a new account

Deposit & Withdrawal

Easy Steps to Deposit and Withdraw Funds

Bonuses & Offers

All Promotions & Bonus Terms

Betting Guide

How to Place Bets and Understand Odds

App Support

Installing and Using the Mobile App

Security

Account Security & Password Management

How to create an account on Jilli Live

Create your account in just a few minutes and start playing right away.

1
Go to Registration Page

Click the "Register" button in the top menu. A simple form will open where you'll need to enter your name, mobile number, and password.

2
Fill in your details

Enter your full name, a valid mobile number, and a strong password. Adding an email address is optional but recommended.

3
Verify OTP

A one-time OTP code will be sent to your mobile number. Enter it in the designated field to complete verification.

4
Make your first deposit

Make your first deposit easily with Mobile Pay, Nagad, or Rocket and claim your welcome bonus.

Open an account now
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Deposit & Withdrawal Guide

Deposits and withdrawals on Jilli Live are simple, fast, and completely secure

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How to make a deposit

Making a deposit on Jilli Live is straightforward. All major mobile banking services are supported, including Mobile Pay, Nagad, Rocket, and Dutch-Bangla. Log in to your account, go to "Wallet", and select "Deposit". Enter the amount, choose your payment method, and follow the instructions to complete the transaction. In most cases, your balance is updated within just 2–5 minutes.

Payment Methods Minimum Time
Mobile Pay৳502–5 minutes
Nagad৳502–5 minutes
Rocket৳1005–10 minutes
Bank Transfer৳5001–3 hours

Important: Always use the correct reference number when making a deposit. Sending funds with the wrong reference may cause processing delays. If you run into any issues, reach out to us via live chat.

How to withdraw

Withdrawing from Jilli Live is just as straightforward. Log in to your account, go to "Wallet", and select "Withdraw". Enter your preferred mobile banking number and the amount you'd like to withdraw. Funds are typically transferred to your account within 15–30 minutes. VIP members enjoy priority withdrawal processing.

1
Request a withdrawal

Go to the wallet menu, select Withdraw, then enter the amount and your preferred payment method.

2
Complete verification

Confirm your request with an OTP or PIN to keep your account secure.

3
Get Paid

Once approved, the funds will be sent directly to your mobile banking account.

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How to place bets – a simple guide

Getting started with betting on Jilli Live is simple, especially if you're a fan of cricket or football. Head to the Sports section, pick your preferred sport or match, check the odds, and enter your stake.

A Simple Guide to Understanding Odds

Say Bangladesh has odds of 2.50 in a match. If you bet ৳100 and Bangladesh wins, you receive ৳250 in total (including your original ৳100 stake). The higher the odds, the lower the chance of winning — but the bigger the reward.

What is live betting?

Live betting means placing bets while a match is already in progress. It's one of the most popular features on Jilli Live — read the game as it unfolds and make smarter calls in real time. It can be far more exciting and rewarding than pre-match betting.

Read betting tips

Frequently Asked Questions About Bonuses & Promotions

Frequently Asked Questions About Jilli Live Bonuses

Once you register as a new member and make your first deposit, a welcome bonus will be automatically credited to your account. The bonus amount depends on how much you deposit — typically up to a 100% match bonus.

No, bonus funds cannot be withdrawn directly. You must place bets totaling a specified amount first — this is known as meeting the wagering requirement. Typically, once you've wagered 10–20x the bonus amount, the bonus is released and becomes withdrawable.

Weekly cashback on Jilli Live is credited to your account every Monday morning. You receive a set percentage of your total bets from the previous week, and the rate varies depending on your VIP level.

Invite your friends to join Jilli Live. When a friend registers using your referral code and makes their first deposit, you'll receive a referral bonus — and your friend will get their welcome bonus too.

You can earn free spins by logging in daily. Additional free spins are also available through special promotions and events. Any winnings from spins are credited directly to your wallet.
Quick links
View All Promotions Rewards Program Betting Tips Sports Events Download App Full FAQ
Live Support

Our support team is here for you 24/7.

Start live chat
Email Support

For general inquiries, email us at:

Support@jillilive.biz

You can typically expect a response within 1–2 hours.

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Account security & password management

Keeping your Jilli Live account secure is a shared responsibility. We use bank-grade SSL encryption to protect every transaction and piece of your data. That said, staying alert on your end will make your account even safer.

Strong Password: Use at least 8 characters, including uppercase and lowercase letters and numbers.

2-Step Verification: Keep 2FA enabled. Using an OTP at login adds a strong layer of protection to your account.

Never share your password: Never share your password or OTP with anyone — including our support team.

Avoid Public WiFi: Always log in from a secure and private network.

Common issues & solutions

The most common issues and how to resolve them on your own

First, double-check that you're entering the correct mobile number and password. Make sure Caps Lock is off. If you've forgotten your password, click "Forgot Password?" and reset it via OTP.

Your balance typically updates within 5–10 minutes. If it hasn't appeared after 15 minutes, contact us via live chat with your transaction ID. Using an incorrect reference may cause delays in processing.

Withdrawals are typically processed within 15–30 minutes. During peak hours (6 PM–12 AM), it may take a little longer. Your first withdrawal may be held if KYC verification hasn't been completed.

Start by closing the app and reopening it. Check your internet connection. Clear the app cache (Settings → Apps → Jilli Live → Clear Cache). If the issue persists, uninstall and reinstall the app.

If a match is cancelled or postponed, your bet is automatically voided and your stake is refunded. Bets may also be cancelled due to technical issues, in which case the full amount will be returned to you.

Go to Profile Settings and click on "KYC Verification". Upload a photo of your National ID or passport. Verification is usually completed within 24 hours.

Enter the code in the "Promo Code" field during registration or when making a deposit. The code must still be valid to work. Visit the promotions page for the latest promo codes.

No, only one account per person is allowed. If multiple accounts are detected, all of them may be suspended and any funds held may be forfeited.

Contact us

The Jilli Live support team is always here when you need us

Live Chat

Use live chat for the fastest resolution. Average response time is 2–3 minutes.

Available 24/7
Email Support

Email us for detailed issues. You'll get a reply within 1–2 hours.

support@jillilive.biz
Phone Support

Speak directly with our Bengali-speaking representative for urgent matters.

9:00 AM – 11:00 PM

Our support team will never ask for your password, OTP, or full banking details. If you receive such a request, disconnect immediately and report it to us.

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