Jilli Live FAQ — Frequently Asked Questions & Complete Answers

Under Jilli Live's policy, each user is allowed to open one account only. Creating multiple accounts is strictly prohibited and may result in permanent account suspension.

Click the "Forgot Password?" link on the login page. A reset link or OTP will be sent to your registered email or mobile number. If you still have trouble, Help Center Contact us.

KYC verification may be required for withdrawals. Submit a copy of your National ID or passport to complete verification. This helps keep your account secure.

To close your account, Help Center Contact us. Withdraw your balance before closing your account. Self-exclusion is also available as part of responsible gaming.

Jilli Live accepts Mobile Pay, Nagad, Rocket, and DBBL mobile banking, as well as bank transfers and card payments. For Bangladeshi users, mobile banking is the fastest and most convenient option.

The minimum deposit on Jilli Live starts from ৳500. Terms may vary depending on the payment method and amount. For more details Promotions See the page.

Deposits via mobile banking (Mobile Pay, Nagad) are usually instant — funds are credited to your account within 5 minutes. Bank transfers may take 1–2 hours.

Jilli Live does not charge any additional fees on deposits. However, your mobile banking operator may apply their own transaction fee as per their policy.

Most withdrawal requests are processed within 15–30 minutes. Mobile Pay and Nagad offer the fastest turnaround. During peak hours, processing may take up to 24 hours.

The minimum withdrawal amount on Jilli Live is ৳500. Withdrawals below this amount are not permitted. The maximum limit depends on your account's verification level.

If your withdrawal has been pending for more than 24 hours, Help Center Contact us via live chat. Keep your transaction ID and screenshots handy — it helps us resolve your issue faster.

When you make your first deposit after registering, the welcome bonus is automatically credited to your account. To learn about the bonus amount and terms Promotions View page.

Bonus funds cannot be withdrawn directly. Once you meet the required wagering amount (wagering requirement), the bonus converts to your real balance. Terms and conditions vary for each bonus.

Log in every day to automatically earn your daily bonus. The longer your login streak, the bigger the bonus. If you miss a day, your streak resets from the beginning.

Yes. Refer a friend or anyone you know and you'll both receive a bonus. Your referral link is available in your account dashboard. For more details, Rewards page.

Betting is available on 30+ sports including cricket, football, kabaddi, tennis, and badminton. Special odds are offered for major tournaments such as IPL, BPL, EPL, and the FIFA World Cup. For more details Sports Events page.

Yes. In-play and live betting are fully supported on Jilli Live. Odds update in real time during a match and you can place a bet at any moment.

Once a bet is confirmed, it generally cannot be cancelled or changed. Always double-check the odds and amount before placing your bet. For betting tips, Betting Tips View page.

Yes. Jilli Live uses SSL encryption to keep all data secure. Two-factor authentication (2FA) can be enabled on your account. Suspicious transactions and login attempts are detected automatically.

If you notice any suspicious activity, change your password immediately and Help Center Contact us. Our team is active 24/7 and will act quickly.

No. Jilli Live never sells or shares users' personal information with third parties. For full details, see our Privacy Policy Privacy Policy on the page.

Jilli Live App directly Download Available on the page. Both Android and iOS versions are offered. Before installing, enable "Install from unknown sources" in your device settings.

First, check your device's available storage. On Android, enable the "Unknown sources" permission. If the issue persists, Help Center Contact us with a screenshot.

Yes. You can log in to both the app and website using a single account. Your balance, betting history, and bonuses are all synced across both platforms.